Practical service improvement, built around your priorities.

Metron Advisory helps small to medium enterprises understand where IT service performance is being lost, strengthen service-management governance and turn operational insight into practical improvement.

Each engagement is evidence-led, clearly scoped and designed to give leaders confidence in what to address first, why it matters and what action to take next.

On a desk, there are documents titled "Service Management Review" and "Governance & Operating Model," a closed notebook, a black binder, a gold pen, a glass of water, and a black vase with dried branches.

Service Management Health Check

From £1,995

A wider review of how effectively IT service management is operating across your organisation.

Assess governance, processes, ownership, reporting and tooling, then receive clear priorities and a practical 90-day improvement roadmap.

  • For smaller IT functions requiring an independent assessment of their core processes, governance, reporting and priorities.

    Starting From: £1,995

    Includes:

    • Scoping session

    • Key-document review

    • Up to three stakeholder interviews

    • Core process and governance assessment

    • Reporting and measurement review

    • Prioritised recommendations

    • 90-day improvement roadmap

    • Findings presentation

    Indicative duration: 2–3 weeks

  • For organisations requiring a deeper review across several teams or service-management disciplines.

    Starting From: £3,250 (Most Popular)

    Includes everything above, plus:

    • Up to seven stakeholder interviews

    • Wider cross-functional assessment

    • Process maturity scoring

    • Roles and accountability review

    • Tooling and workflow observations

    • Supplier and governance review

    • Prioritisation workshop

    • Detailed roadmap with owners and measures

    Indicative duration: 3–5 weeks

  • For more complex environments involving several teams, services, suppliers or locations.

    Starting From: £4,750

    Includes everything above, plus:

    • Wider executive and operational engagement

    • Multiple services or business areas

    • Service catalogue and operating-model review

    • Detailed maturity assessment

    • Phased 6–12 month roadmap

    • Executive decision pack

    • Follow-up review

    Indicative duration: 5–7 weeks

A tablet displaying a service desk performance dashboard with various charts and metrics, placed on a desk alongside a notebook, pen, glass of water, and a document titled 'Service Desk Performance Review'.

Service Desk Performance Review

From £995

A focused, data-led review of service desk performance.

Understand where performance is being lost across SLA achievement, backlog, ageing, resolution and reporting—and what to improve first.

  • For organisations seeking an accessible, high-level view of current service desk performance.

    Starting From: £995

    Includes:

    • Discovery session

    • Review of up to three months of data

    • SLA and KPI assessment

    • Ticket-volume, backlog and ageing analysis

    • First-contact resolution and reopen review

    • Existing reporting assessment

    • Prioritised recommendations

    • Findings presentation

    Indicative duration: 1–2 weeks

  • For organisations needing a more detailed view of performance trends and underlying causes.

    Starting From: £1,795 (Most Popular)

    Includes everything above, plus:

    • Up to twelve months of data

    • Team, category, priority and service trends

    • Missed-SLA and near-miss analysis

    • Demand and capacity observations

    • Customer experience review

    • KPI and reporting recommendations

    • Improvement workshop

    • Detailed action plan

    Indicative duration: 2–3 weeks

A service improvement sprint plan calendar with three phases of 30, 60, and 90 days, along with notebooks, a pen, and notes on success measures and key principles on a desk.

Service Improvement Sprint

From £1,495

A short, outcome-focused engagement built around one defined service problem.

Turn a recurring issue into a clear diagnosis, measurable outcome and practical 30-, 60- and 90-day action plan.

  • For organisations that need one defined service problem diagnosed and converted into a practical plan.

    Starting From: £1,495 (Most Popular)

    Includes:

    • Problem-definition workshop

    • Baseline and evidence review

    • Root-cause analysis

    • Target outcome and success measures

    • Prioritised recommendations

    • Risks and dependencies

    • 30-, 60- and 90-day plan

    • Findings presentation

    Indicative duration: 2–3 weeks

  • For organisations needing the plan created and the first stage of delivery mobilised.

    Starting From: £2,495

    Includes everything above, plus:

    • Stakeholder-alignment workshop

    • Detailed milestones and ownership

    • Measures and acceptance criteria

    • Governance and reporting structure

    • Implementation kick-off

    • Support through the first 30 days

    • Initial progress review

    Indicative duration: 4–6 weeks

  • For organisations needing structured support throughout the full improvement cycle.

    Starting From: £3,995

    Includes everything above, plus:

    • Regular delivery and governance sessions

    • Risk and dependency support

    • Outcome tracking

    • Stakeholder reporting

    • 30-, 60- and 90-day reviews

    • Refinement of actions

    • Benefits and lessons-learned review

    • Sustainability recommendations

    Indicative duration: Up to 90 days

Begin Your Consultation

Submit the enquiry form to initiate a confidential discussion and explore how these solutions can advance your strategic priorities.