We start by understanding your current service management environment, key challenges and business priorities. This ensures the assessment is focused on the areas that will provide the most valuable insight.

This may include:

• Discovery call to confirm scope and objectives

• Review of current challenges and priorities

• Stakeholder interviews where included in the selected package

• Review of existing documentation, reports and process materials

• Agreement of the key focus areas before the assessment begins

The Health Check reviews the core areas that influence service management performance, maturity and operational control. The aim is to identify both immediate improvement opportunities and longer-term capability gaps.

Typical areas reviewed include:

• Governance, ownership and accountability

• ITSM processes and operational workflows

• Service catalogue and service ownership

• KPI, SLA and reporting effectiveness

• Roles, responsibilities and operating model

• Supplier and third-party governance where applicable

• Continual improvement maturity

You will receive clear, practical outputs designed to support decision-making and improvement planning. The level of detail depends on the package selected.

Deliverables may include:

• Executive summary of findings

• Current-state assessment

• Service management maturity view

• Key strengths and improvement opportunities

• Prioritised recommendations

• KPI and reporting observations

• 90-day improvement roadmap

• Executive presentation where included

The Health Check is designed to create action, not just documentation. After the assessment, we can support you in reviewing the findings, prioritising recommendations and shaping the next phase of improvement.

Support may include:

• Findings playback session

• Executive readout where included

• Prioritisation discussion

• Follow-up workshops where included

• Advisory support to shape next steps

• Implementation guidance for Strategic engagements